DH Wireless Solutions provides access to our experienced staff as a resource for ongoing support on our hardware and software solutions. In order to ensure our customers have optimized response times to mission critical equipment failures, DH Wireless Solutions provides cost effective, simplified support models for our customers.
Our support programs offer scalable options along with ongoing technical Q & A starting from the day you receive your purchase.
Our Modem Support Programs may include:
- Hardware Failure Diagnosis
- Configuration Assistance
- Activation / Provisioning / Templating
- Firmware Upgrades
- Device Level Monitoring and Reporting
- Carrier Service Support
- Activation Support Assistance
- Manufacturer RMA Warranty Process Services
- Advanced Exchange Services
Annual Support Agreements can be purchased at anytime.
To contact DHWS Technical Support